By placing an order, you agree to the following terms:

Due to the speed of our service, orders for in-stock items and factory direct shipments cannot be cancelled.  Please do not ask us to do so as it is impossible.  If you decide after ordering, that you do not want the item(s) ordered, you can refuse delivery and will receive a refund minus freight and handling charges, and a $5.00 per item or 5% restocking fee (whichever is greater).   Internationally shipping orders and orders shipping via US Mail cannot be cancelled once the items have left the warehouse for the freight forwarder, without incurring freight charges and a $5.00 per item or 5% restocking fee (whichever is greater).  If we have already charged your credit card and you dispute the charge without allowing us at least 45 days to perform a refused shipment refund, a $25.00 chargeback rebuttal fee will be deducted from your refund (or charged to your card.)

You must wait one full business day before requesting that we cancel an order for back-ordered (out of stock) item(s). More information is available here in our FAQ.

Merchants, like us, pay for stolen merchandise; not the credit card companies, and not the card holders.  If you are using a stolen credit card number, please leave now and save yourself the trouble.  If you place an order with us using a stolen credit card number, your information will be given to the police or authorities in your area.  We will assist them in prosecuting you to the fullest extent of the law, which may include arrest, fines, jail time, and seizure of your computer equipment.  We will also contact your ISP and have your Internet service disconnected.  If the authorities do not pursue you, our contracted private investigation firm will find you and notify the police, and/or we will take matters into the civil courts.  If you think this is a victimless crime, you are wrong, and we will show absolutely no mercy to people who attempt to steal from us, and waste our time.

We ship domestically in the contiguous 48 states using UPS and Federal Express.  We also offer US Postal Service methods to AK, AS, FM, GU, HI, MH, MP, PR, PW, and VI only.  We use only US Postal Service methods to ship to US military addresses in AA, AE, and AP.  All US Postal Service orders are shipped by UPS Ground to a freight forwarder, which takes one to five business days.  The forwarder then repackages your items in the fewest number of shipping cartons possible, and ships the order to you using the US Postal Service shipping method you selected when you ordered.  There is a $6.00 handling fee for shipping using US Postal Service methods.

In-stock FedEx orders ship the same day they are placed, Monday through Friday, 9:00 AM EST, through 4:45 PM EST, depending upon warehouse availability.  In-stock UPS Ground orders ship within two business days, Monday through Friday, 9:00 AM EST, through 4:45 PM EST, depending upon warehouse availability.  Warehouses close at 5:00 PM, their time zone, so if an item is only available in a closed warehouse, your order will be processed the next business day and ship per the guidelines above.  For UPS ground orders, we may delay shipment by one additional business day if a warehouse close to you has already closed for the day.

We pay for ground shipping, via the carrier of our choice, in the contiguous 48 United States on most orders of $750.00 or more, for items purchased at our published web prices, that ship from our warehouses.  For orders less than $750.00 shipping by ground, all FedEx orders, most manufacturer direct shipments, all special order shipments, custom priced orders, and heavyweight or very large item shipments, you pay the shipping charges.  Our shopping cart system will estimate shipping charges for most shipping methods. These estimates do not apply to the exceptions noted above, and if shipping charges are other than estimated, you will be contacted before your order ships.  You can also use your own FedEx account number, if you wish FedEx to bill you shipping directly.  We reserve the right to change your shipping method to an equivalent or faster method, at no additional charge to you.

If this is your first order with us, and your credit card billing address, or your shipping address are not within the United States, you will be required to supply front and back images of your credit card.  We cannot process your order without these images.  Complete instructions for securely sending us these images will be provided by email after you have placed your order.

We currently do not accept credit cards or checks for orders shipping to Indonesia, Singapore, Nigeria, and all former Soviet Union countries.  We only accept payments by wire for shipments to those countries, and our website will only allow you to specify payment via wire transfer.  There is a $25.00 fee added to any order being paid by wire transfer.

We ship internationally by Federal Express and the US Postal Service.  International orders are shipped by UPS Ground to a freight forwarder, which takes one to five business days.  The forwarder then prepares the necessary paperwork, repackages your items in the fewest number of shipping cartons possible, and ships the order to you using the shipping method you selected when you ordered.  Our shopping system estimates the shipping cost for all international shipping methods, except FedEx International Priority, for various complex technical reasons.  FedEx will be happy to give you an idea of the shipping costs involved, if you call them.  You can also use their website to obtain a shipping estimate.  The Online Catalog displays the estimated weight of each item before you check out, which can help you in determining FedEx international shipping costs.  Please note that FedEx uses "dimensional weight" (the dimensions of the box determine it's weight) to calculate their shipping costs.  When estimating shipping with FedEx, we recommend you use a minimum of 4 lbs.  You will also need an "origin zip code" to get an international rate from FedEx.  Our freight forwarder's origin zip code is 06447.

Additionally, we provide a 10% discount off the Federal Express published international rates, and will do our very best to keep shipping costs to a minimum.  Once you place your order, we will send you a confirmation by e-mail with a freight estimate and process your order.  After your order ships, we will then e-mail you with the exact total billed to your credit card.  If you absolutely must know what the FedEx International shipping charges are before your credit card is billed, please state "Do not charge me until I've been emailed the total, with estimated shipping, and have replied authorizing the charge." or something to that effect.  Be aware that this will delay your order, as we must estimate the shipping, then email this to you, then wait for your reply, then process your order.  You can also use your own FedEx account number, if you wish FedEx to bill you shipping directly.  Lastly, all international shipments include a handling fee of $6.00.  Most international destinations impose duties and tariffs, over which our company has no control, and cannot estimate for you, and we will not declare merchandise as "gifts", "replacements", or at reduced values as this violates US export law.

If you select an uninsurable shipping method and your shipment becomes lost, we cannot honor a request for a refund.  Global Priority Mail to all countries is not insured, and Air Mail to certain countries is not insured.

Rest assured, we are not in business to overcharge shipping.  We respect you and want you to respect us and come back!  Overcharging for shipping isn't the way to accomplish this.  We have many satisfied customers and would like to include you among them!

Unless you specifically state in the Additional Instructions section of the Order Form, we reserve the right to substitute any memory product on your order, with an equivalent product of equal or higher value from a different manufacturer.  We will do this, generally, if stock is not available from the manufacturer of the memory product you order.  At no time, unless we contact you and obtain your authorization, will the charge ever be higher than that of the original memory product.

IMPORTANT: You cannot return any item without an RMA number and the manufacturer's packaging. Do NOT return items to the originating warehouse. You MUST obtain an RMA number first. NO EXCEPTIONS.

Defective and factory sealed items can be returned for replacement, store credit, or refund within 30 days of the purchase date.  All non-defective returned items (including sealed items) are subject to a $5.00 per item or 5% restocking fee, whichever is greater.  As a rule, you cannot return opened, non-defective items, but we will always try to get an exception for you.  If an exception is granted, the refund is subject to a $5.00 per item or 15% restocking fee, whichever is greater.  If you think your order has been lost in shipping and you want a refund, you must notify us within 30 days of the purchase date.  If you select an uninsurable shipping method and your shipment becomes lost, we cannot honor a request for a refund.

'Defective' means an item is non-functioning, incompatible with your operating system, or doesn't function as described or advised by the manufacturer.  'Factory Sealed' means an item is in 100% resalable condition, with all manufacturer's seals intact.  'Purchase Date' is the day we shipped your order, noted on your receipt.  You must obtain a Return Merchandise Authorization (RMA) number from us to process any return or replacement, within 30 days of the purchase date.  You MUST obtain an RMA number online at shopblt.com, using the Returns / Exchanges link.  RMA numbers are NOT issued by telephone. You cannot return, replace, claim a lost shipment, or request an RMA number 31 days or more after the purchase date. RMA requests submitted on Fridays after 5:00 PM eastern time are treated as submitted on the following Monday.

Returns and replacements are also subject to these terms:

• Shipping and handling charges are not refundable. You are responsible for all freight charges involved in returning and replacing items.
• Certain items have a more restrictive return policy. These restrictions (if any) are noted in the product's description and supercede our standard return policy.
• Certain items, including, but not limited to, all software & licensing, Special Order items, and items specifically noted with 'NO RETURNS', cannot be returned.
• Refused shipments of items that are specifically noted with 'NO RETURNS' are subject to a $5.00 per item or 20% restocking fee, whichever is greater.
• All other non-defective returns and refused shipments are subject to a $5.00 per item, or 5% restocking fee, whichever is greater.
• You must have the original manufacturer's packaging to return any item.  If you return items in any other type of packaging or in a condition not specified in your RMA request, we will return them to you and charge you a $50 processing fee, plus shipping. NO EXCEPTIONS.

After the first 30 days, your product is covered under the manufacturer's warranty, if one is provided.  You must contact the manufacturer for any type of service, or replacement of your product.  We will be more than happy to assist you with any telephone numbers, website addresses, and email addresses we have on file for a manufacturer.

If you have questions before placing your order, please read our Frequently Asked Questions page.  You can submit a question, from there, if it isn't already answered.

Free ground shipping in the contiguous 48 United States on most orders over $750.00.  Worldwide shipping to most countries.  World class customer service!

Home | Online Catalog | Search | Most Wanted | Specials | FAX Order Form | Order Status
FAQ | Returns / Exchanges | Contact Info | E-mail | About Us | Return Policy | Vendor List | News

Copyright © 2008 Bottom Line Telecommunications, Inc.  All Rights Reserved.
No portion of this document may be modified, copied, distributed, or reused in any way without the expressed written consent of Bottom Line Telecommunications, Inc.  Every effort has been made to ensure the accuracy of information displayed, however we are not responsible for typographical errors.  Pricing fluctuates rapidly on certain items making 100% accuracy impossible.  Price and availability are subject to change without notice.  Product images, descriptions, and specifications are provided as a courtesy and should not be relied upon to accurately describe an item.  Consult the manufacturer's website for complete information on an item before purchasing.  Privacy Policy